The Mile Auto Repair Advisor Blog is our forum to share our thoughts and the experiences of our customers to help you make better decisions about the company you chose to let repair your vehicle. There’s a tremendous amount of misinformation, over-charging and under delivering perpetuated by companies taking advantage of consumers that aren’t very knowledgeable about their vehicles which gives the industry a bad name. This blog is our way to help you learn what’s important in a frank, straight forward manner which you will come to expect from our company and all of our employees. Our goal is to empower you to make a better decision and demonstrate that Mile Auto Repair doesn’t play games with your safety, money or trust.
As I was day dreaming of something to write about, I realized I was sweating profusely and happened to check the temperature which was steady at 105 degrees. I realized all too quickly what that means for not only my vehicle but yours as well.
Summer in the Phoenix Valley is fast approaching with these 90+ degree days and we all know that the added heat can cause many more problems for the vehicles we drive on a daily basis. It can be even worse if your car over heats or breaks down on the highway in 110 degrees. If you know of a minor problem that you haven’t wanted to get fixed lately, now is a GREAT time to get your vehicle to Mile Auto Repair. Maybe you don’t know of any problems but we will definitely do a thorough inspection for you. Sometimes we put those things off because it’s not a safety issue, we don’t feel like paying the money (especially with tax season) or that “noise” just hasn’t been annoying enough to warrant a stop but the costs can grow pretty quickly.
*I would like to include a small checklist for you to be aware of while going into the summer*
Coolant Flush: The coolant should be flushed once a year to prevent any build up and to prevent corrosion on the inside of your radiator and cooling system. If this is done once a year, you will keep a lot more money in your pocket and keep your system blowing cool for miles to come. (IF your car overheats – pull over IMMEDIATELY!)
Brakes/Pads: You might not be aware of how much you have left on your brake pads but simply getting those inspected will save you from having to get all new brakes. If you hear your brakes squeaking, it might be too late unfortunately but you should still get in and get those replaced. It’s a major safety issue as well and if you’re traveling with others or kids, you may want to pay extra attention. (We don’t turn rotors at Mile Auto Repair just because it’s “cheaper” – it’s NOT as safe especially with this heat and it can cause them to warp much easier.)
Tires: The summer heat is just as bad on the tires as it is on the brakes and has potential to cause a lot of damage if blown out at higher speeds. Make sure you check your tire pressure and keep that regulated. Check the depth of your tread to make sure there is ample wear left with no balding spots.
Battery: Last but not least is your battery. Make sure your terminals are tightened and free from corrosion. Get your battery replaced if you haven’t done so in a long time. Most people don’t realize they’re in need of a battery until their car won’t start on their way to an important meeting. Be Proactive!
Many automotive repair companies LOVE to offer deals such as “$99 brake job with lifetime guarantee” or “Brakes for as low as $79!” And many people are so concerned with price that they completely overlook the possibility that they’re getting inferior products and going to be right back in there in a couple months to repair “new parts.”
With that being said, I wanted to share an interaction I had with one of our customers that was in recently. She had some noise coming from her brakes and was getting pretty annoyed with it. Her significant other who happens to be a dealer tech had said we left out a part of the brakes when we put them back together. This does two things: 1. We did the brake job 3 years ago so blame would be on us even though I wasn’t the owner at the time and didn’t have control over the quality of work performed. 2. He is a dealer tech so his comments would carry some weight which makes us look incompetent.
I told her that we’d take a look and see if there were any problems with the brakes and give them any attention they may need. After removing the wheels, the brakes still looked new all the way around so I proceeded to pull up the repair history….and therein lies the issue! There was a recommendation to replace pads and rotors with new. “Customer declined repair, request pads replaced only.” I don’t blame this customer because many people do it based purely on the price and/or lack of product knowledge. In this case, the customer decided to go with a substantially cheaper option than originally quoted. The “missing part” we forgot to install was actually the anti-rattle plate that premium brake pads come with…unlike the cheap pads that were requested.
The truth of the matter is: when it comes to automotive parts you truly do get what you pay for! Let’s get back to these incredible deals being offered by many companies. They know full well that they will send you out the door with a laundry list of other parts that need to be replaced. They also know that you won’t read the fine print that states the noise coming from your brakes that’s going to drive you nuts won’t be covered and if you would like that fixed, they will gladly charge you labor once more and double the price for premium pads.
As a current customer or potentially new customer – you will NOT find any of that going on in my business. Our labor rate is very competitive and our parts may cost a little more than normal if you’re running around price checking BUT…..we do it for a reason! You’re going to get quality parts from us that we stand behind not only for cost effectiveness but your safety as well. We will tell you what and why the particular part is recommended and we’ll also give you a cheaper option with the consequences that may appear. We’re truthful and transparent which allows you as the customer to make an informed decision – that is ultimately what it’s about.